The first week I had about 20 “curtesy calls” (even though I had already talked to someone when these calls started). Ally Financial was very helpful to get me an affordable payment. That's why they offer award-winning online banking, rewarding credit and lending experiences, unmatched auto financing products and services and a growing wealth management and brokerage platform. This July 2020 I extended my lease due to covid 19 and dealerships not being open. Ally is the absolute worst bank I have ever used. Ally Invest Review 2021: Pros, Cons and How It Compares Our choice for one of the best low-cost brokers, Ally Invest does it all — but it's especially good for active traders. Then, after setting up an auto pay, I was called multiple times a day due to my account being “late” though my payment just hadn’t processed. In addition, it is not the financial institution’s responsibility to ensure all posts and questions are answered. Unfortunately, this information is not made available on the bank's website. The dealership did give me $14,000 towards their buy out which was $17,175. Get buying tips about Banks and Credit Unions delivered to your inbox. The process online and phone was great with all personnel with the application for loan. Sign up to receive our free weekly newsletter. And, I also wanted to say that I bought my car through Carmax and am really happy with both Ally and Carmax. Editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. This isn’t the experience we want you to have, Nathan! I have called their only number given and it routes the call to a foreign country. All done in 30 days. I had the worst customer experience immaginable with my mortgage. These people are very unhelpful as you can see in many other posts and they lie. They are changing the online banking landscape with innovative digital experiences, 24/7 customer service, great rates, and rewarding credit and lending products. I will not recommend them to anyone. 959 reviews from Ally Financial employees about Ally Financial culture, salaries, benefits, work-life balance, management, job security, and more. Its … Would highly recommend. ConsumerAffairs is not a government agency. They said they sent me a letter I received nothing. Please send us your full name and phone number via DM on our WalletHub profile page, or to. Ally said this was not part of our signed contract, but they could charge dealers market value (though the car isn’t worth that much!) Unsubscribe at any time. I WISH I could have given them 0 stars. for 15 yr loan. My credit was not the greatest (fair) so I did the best I could to clean it up in order to qualify for a loan. I pay under $900 mo. You can check the profile page of each professional or company to determine whether they are a paying advertiser (indicated by the word "sponsored"). It started offering direct-to-consumer home loans in 2016. Please download one of these up-to-date, free and excellent browsers: Got me a pretty good interest rate with less then perfect credit which was surprising. The websites have all been down for ALLY. After reading all the other reviews about Ally Financial, I also have had the exact same issues with them. I am in the process of closing my savings and checking accounts with Ally Bank and moving to another bank. I’ve been paying $289 on time each month for nothing! Is Ally brokerage safe and good investment company to open an account? I found an SUV I was looking for at Clarksville Kia. We value your privacy. Ally Home, the mortgage-lending division of Ally Financial, is an online lender with roots dating back to 1919. Ally is happy to take money, but NO CUSTOMER SERVICE. So after fighting with them on the phone I stop payments through their auto pay, Don't set up auto payments with them because if you do they will illegally withdraw multiple payments in a month's period then refuse to reimburse you. After being with your company for over 20 years, this is absolutely horrible how you treat your customers during a pandemic. Easy of use stands out... Great menus.. Easy to find what you seek... Good access to prior statements online. The sales representative helped the transition go smoothly and was able to take my vehicle home that day! Ally Bank Review Ally is a top choice for online-only banking. In addition, this information does not originate from us and thus, we do not guarantee its accuracy. This is my 5th time trying to get a hold of Linda the supervisor with id # **. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. And the company has a record of dependable and friendly live customer … Just opened a car loan with Ally. Their customer service is downright rude too! I am beginning to be very concerned. Customer Reviews are not used in the calculation of BBB Rating. When I pointed this out, the representative that called me confirmed a payment was processing and hung up on me. I nearly lost it. Ally is an online bank that provides banking, home loan, investment, corporate finance, and dealer financial services. I have tried for several days to see and print my account information. 469 Ally Financial Reviews and Complaints @ Pissed Consumer Two weeks after I signed up, excitedly, as a customer for Ally, they applied a $500 spending limit for checking accounts for all new customers for 90 days. Transfers from an Ally Bank account to a non-Ally Bank account usually take 3 business days. Per Ally’s request, I’ve also faxed over all my payment records to see what happened. A link has directed you to this review. That not having a bank … Open Ally … Be the first one to find this review helpful. Home appraised at much more than thought it would. Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. This company is not yet accredited. The operators do not speak very good English and could not help me at all. Plus, as an Ally Bank customer, you can access Allpoint ATMs for free in the U.S. Technology. Quality product; operationally superior... Best on-line Bank ever. We’ll start sending you the news you need delivered straight to you. If you’d like to discuss this further with a team member, please send us a private message on our WalletHub profile page or to. I am also over miles so I figured that could give us some time. Ally Invest customer reviews, complaints, ratings, service pros and cons. I faxed over all my documents as requested and everything is time stamped with your company information. This is the only way to pay them and be in CONTROL with this financial establishment aka fraudsters. Never will I ever lease through this bank again or ever use them. Please send us your full name and phone number via private message on our WalletHub profile page or to. We value your privacy. This may seem harmless, but I was two weeks in and had arranged much of my finances in faith towards this ravingly positively reviewed bank. I assume I mistakenly did not change a start date and the recurring payment was taken out of my account one day after the one-time payment. I’ve leased many other vehicles and extended and never have I’ve ever had such problems like this! Rude and unprofessional customer service. I transferred to them and from day one they were causing problems. Get unlimited free credit scores & reports. Ally provided no assistance, telling me they could neither return the payment nor move it to the next month. It was a way for them to make more money on the vehicle longer. The most … Ally Banks' commitment is to do right by their customer. Can I open a grandchild a savings account without her SSN? Hi Kirstin, we hear your concern. Ally Bank Customer Care P.O. No apology for not checking, no apology for the disgusting amount of phone calls, nothing. Ally Bank Review: Checking, Savings and CDs Ally Bank is a popular online bank among people seeking strong rates and robust customer service. That's the only reason for 4 stars instead of the full 5. I’ve been an Ally customer for over two years and I love it. I canceled the auto-pay and will never use this company again. Yes, you can open an account and make a deposit at a later date as Ally Bank does not apply a minimum balance for its checking accounts. They serve more than 4 million customers through approximately 18,000 auto dealers nationwide. Your web browser (Internet Explorer) is out of date and no longer supported. The Ally Bank Money Market Account ranks as our best overall for giving users access to both checks and a debit card (good for ATM access), as well as a higher-than-average interest rate. Unsubscribe easily. You Can Find a Better Bank Than Ally - Trust - 10yr Customer Review I've been a customer of Ally Bank for at least 10 years. Reviews from Ally Financial employees about working as a Customer Representative at Ally Financial. Ally Banks' commitment is to do right by their customer. I ordered checks and they sent them to the wrong address with my … Horrible bank! You can deposit checks via smartphone, using Ally eCheck Deposit, by taking a picture of the check with your phone. They have all our personal information and the ability to really screw up our credit. Someone finally corrected the issue. Information on this page is provided 'as is' and solely for informational purposes, not for any other purpose or advice. Initial Ally Financial complaints should be directed to their team directly. I had Ally to finance a vehicle. Our content is intended to be used for general information purposes only. Ally… It was their fee to have the vehicle longer. The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. Ranked as one the "Best Online Banks" by MONEY Magazine, Ally Bank provides excellent customer service and strives to make banking smarter and simpler by providing consumers with higher rates … Ally Bank’s Customer Service Ally Bank earns high marks for customer service, taking second place in the 2019 J.D. Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company. Unsubscribe easily. The difference was that only one company, Ally, was willing to give me the best interest rate with my 'fair' credit score, and in fact, they also allowed me 3 months deferred payments on my first month. My NEW LOAN is with Ally: their financial institute that takes the payments is SLS out of Colorado. Buying my first car was a big deal so I researched for months, both for my car itself and for the best loan offer. Enjoy reading our tips and recommendations. The rating was last updated on 01/23/2021. I decided to get pre-qualified for a loan so I took the plunge into the 'no turning back' zone that puts the credit scare into all of us and allowed loan companies to start clicking into my credit for a loan. I need someone from your company to call me ASAP to see why talking to over 20 people from your company has given me nothing but the run around.. My cell # is **. They suggested that I call my bank to try and get the payment returned somehow and my financial institution was appalled that they suggested it as they knew it would be impossible unless the money was stolen to get a return. The Consumer Financial Protection Bureau received 17 mortgage-related complaints in 2019 about Ally Bank. They called me to confirm my form details and made some corrections to ensure it would be accepted by my lender. Reviewed By Kevin Payne. You can find contact details for Ally Financial above.. ComplaintsBoard.com … Please respond, thank you. They serve more than 4 million customers through approximately 18,000 auto dealers nationwide. Terrible experience trying to refinance my home loan. Transferred my loan to my local Key Bank and paid off 38k price of the car. I learned that buying a car at the end of a quarter, or even better at the end of the year was the best way to get great deals so that's what I did. The new person, had to give the Trust I faxed to them, don't have text ability and told them that several times, his supervisor took the trust and in 1 day it was processed. Ally Bank offers financial products for consumers, businesses, automotive dealers and corporate clients. Funded. What I … Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ally Financial Customer Service. This has been going on over 60 days. We’re always here to help, so if you’re in need of additional assistance, please send us your full name and phone number via our WalletHub profile page or to. Loan paid off over a month and still cannot get my title. Re-financed in 2018 with Ally Bank. Great financial company and great experiences. Have had two auto loans with Ally. Ally Bank offers financial products for consumers, businesses, automotive dealers and corporate clients. I’m happy with their service and would use them again, Hi, we understand your frustration. There are much better banks, with people that actually speak English as well. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Update I was finally able to get a dealership to buy the Jeep but I had to pay $3000 to the dealership because their buyout was much higher than what the car was worth. I used to be in love with them. First payment … Ally quoted the dealership $41,000. The process then went to Ally's Loan processing in Colorado, other than the NEW person handling the loan, didn't know how to process a Trust, everything was PERFECT! I never overdraft or pay silly fees. It would be extremely helpful if someone from this company that has any idea what is going on to contact me....PLEASE! FAQ. The online experience is top-notch. Just an FYI I also spoke to Daniel, Rachel, Maria #** Mx supervisor, Cody supervisor #** and many others. Have been a customer using their banking products for 7 years. Can I set up an account and make a deposit at a later date? Simple customer service interactions like this are always quick and completed by well-trained, polite folks. If you’d like to discuss your concerns further with our team, please send us your full name and phone number via direct message on our WalletHub profile page, or to, +2112 users submitted a rating without writing a full review. As one of the largest auto financing companies in the country, their extensive experience and an unmatched suite of products and services make them a preferred financing provider in the U.S. No, unfortunately you must have your grandchild's SSN in order to open a savings account for her. Billpay check arrived 3 weeks late resulting in a $10 late fee and since I already wrote a replacement check, Ally charged me $15 to void the original $500 check and refund the money to me. Their commitment to their customers has been at the core of who they are for nearly 100 years. and can call and raise how much more I want to pay on principal anytime. I have called and called and no one gets back to me along with 3 unanswered emails. Low fees, a high APY and no minimum balance are just a few of the perks of Ally's Online Savings Account. I also spoke to another supervisor named Joe # ** who assured me this would be expedited since this is causing the problems on my refinance. The site design is good and they have fun and useful features like savings … I’m glad that headache is gone and a lot cheaper than buying it out myself for $15,253.60 or financing that out or turning it in and getting hit with .25 mileage overage and any ding or scratch. Overall I've been happy with them. Please stay away from them at all costs! Information is displayed first and foremost for the benefit of consumers. Because it doesn’t have to put money into … Hi Leah, we don’t like to hear this! They cannot meet their own timeline and couldn’t cycle fast enough to close by the time our rate expired. All Rights Reserved. Had to use them for a wire transfer to pay off a loan. Ally Banks' vision is to be a relentless ally for their financial well-being. Check out our expert review and learn why we've rated this as one of the … SLS is a great company. Loan paid off three years early and always on time. See reviews below to learn more or submit your own review. 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